FAQs
Frequently Asked Questions
How are the cookies sold and what is the minimum order?
Cookies are sold in packs of four (4). You may order more than one pack of four. However, four cookies is the minimum order quantity.
How much does an order of cookies cost?
$6.50 per cookie = $26 per four-pack + tax + shipping + payment system fee
Where are you located? Do you have a storefront?
We are located in Cincinnati, Ohio. Unfortunately, we do not have a storefront at this time.
Where do you ship to?
Anywhere in the United States
When will my order ship?
We ship orders one day a week, on Mondays.
When are ordering cycles?
Orders placed Friday midnight until the following Thursday a 11:59 p.m., will go out the next Monday. For example, orders placed August 21, 2020 – August 27, 2020 would go out on Monday, August 31.
How long will cookies stay fresh after arriving?
Our cookies have a shelf life of seven to 10 days after you receive them. Each cookie comes individually wrapped to preserve freshness. We recommend refrigerating them after arrival. They can be refrigerated for up to two weeks or frozen for up to three months.
Can I reheat my cookies?
Absolutely! We highly recommend reheating your cookies for about 15 to 20 seconds in the microwave or three to five minutes at 350 degrees in the oven, in order to experience the warm gooey centers our cookies have to offer! If you like to indulge, we recommend topping off your cookie with a scoop of vanilla ice cream.
How many different kinds of cookies can I order?
Cookies are sold in four-packs only. Our standard four-pack will contain one each of our three staple flavors: Sea Salt Chocolate Chunk, Rainbow Sprinkle Celebration, and Lemon White Chip. The fourth flavor will rotate monthly between our other seven flavors, or it may be a seasonal flavor. For example:
- January
- Sea Salt Chocolate Chunk
- Rainbow Sprinkle Celebration
- Lemon White Chip
- Carrot Cake
- February
- Sea Salt Chocolate Chunk
- Rainbow Sprinkle Celebration
- Lemon White Chip
- Oreo Red Velvet Cheesecake
- March
- Sea Salt Chocolate Chunk
- Rainbow Sprinkle Celebration
- Lemon White Chip
- S’more
Do you make gluten-free or vegan cookies?
Unfortunately, we do not at this time.
Are your cookies keto-friendly, diet, low-carb, or low-sugar?
No.
Can I change what comes in the dough?
Unfortunately, no. Our doughs are made as the descriptions provide. No changes can be made to any cookie dough or fillings. Cookies come as they are. Please note, all of our cookies are made in a facility that processes nuts, wheat, and dairy.
Can you create custom cookies for special events or corporate gifting?
Absolutely! Just send us an email to hello@sweetmaescookies.com. We can do small events or large parties.
Do you accept returns or give refunds?
We do not offer returns. All sales are final.
How can I be sure that my credit card information is secure with Sweet Mae’s Cookie Co.?
Sweet Mae’s does not store credit card information. All payments are handled via Stripe, which is a very reputable third-party payment system.